Refund Policy

At Enervest-Operating, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, despite our best efforts, a product may not meet your expectations or needs. That's why we have implemented a comprehensive refund policy to ensure your satisfaction.

1. Eligibility for Refunds

If you are not completely satisfied with your purchase, you may be eligible for a refund. To be eligible, the following conditions must be met:

  • The product must be returned within 30 days of the original purchase date.
  • The product must be in its original condition, unused, and in its original packaging.
  • You must provide proof of purchase, such as an order number or receipt.

2. Refund Process

To initiate a refund, please contact our customer support team. They will guide you through the process and provide you with the necessary instructions. Once we receive the returned product and verify its eligibility for a refund, we will process your refund within 5 business days.

3. Refund Options

We offer two refund options:

  • Full Refund: If the product is returned in its original condition and meets the eligibility criteria, you will receive a full refund of the purchase price.
  • Partial Refund: In some cases, if the product is not returned in its original condition or does not meet the eligibility criteria, a partial refund may be issued. The amount of the partial refund will be determined on a case-by-case basis.

4. Non-Refundable Items

While we strive to provide refunds for all eligible products, there are certain items that are non-refundable. These include:

  • Customized or personalized products
  • Gift cards
  • Downloadable software or digital products

5. Shipping Costs

Please note that shipping costs are non-refundable. If you received free shipping on your original purchase, the cost of shipping will be deducted from your refund amount.

6. Contact Us

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. They are available to assist you and provide further clarification.

We value your satisfaction and want to ensure that you are completely happy with your purchase from Enervest-Operating. Our refund policy is designed to protect your rights as a consumer and provide you with peace of mind when shopping with us.